Frequently Asked Questions
General information about SOLFAIR
Can I purchase SOLFAIR products as a business owner?
Can I purchase SOLFAIR products as a business owner?
Yes, SOLFAIR specializes in serving commercial customers. Please contact us directly for more information.
Can I pick up SOLFAIR products myself?
Can I pick up SOLFAIR products myself?
Yes, self-pickup is possible. SOLFAIR operates warehouses in Hamburg and Munich. Please refer to the respective product description to find out which products are available at which location. This way, you can save on shipping costs. Please note the information under the shipping information on our website.
Products and installation
Can I install a PV system using SOLFAIR products myself?
Can I install a PV system using SOLFAIR products myself?
Installing a PV system is generally possible, but in Germany it must be registered and commissioned by a qualified electrician . Speak to your specialist about this.
Exception: Island systems that are not connected to the public grid are not subject to this obligation.
Does SOLFAIR also supply installation accessories?
Does SOLFAIR also supply installation accessories?
SOLFAIR focuses on supplying high-quality key components for PV and heat pump systems. Because installations are highly individual, we don't offer generic accessories. Instead, we focus on optimally coordinated core components for a reliable overall system.
Warranty & Taxes
How long is the warranty on SOLFAIR products?
How long is the warranty on SOLFAIR products?
We offer an exceptionally long warranty (see the respective product description for details) that goes beyond the legal minimum requirements. This is provided that installation is carried out by a certified specialist .
Are SOLFAIR products exempt from VAT?
Are SOLFAIR products exempt from VAT?
Yes, since January 1, 2023, a VAT rate of 0% applies in Germany to photovoltaic systems up to 30 kWp, provided they are installed on or near residential buildings, in accordance with Section 12 Paragraph 3 No. 1 Sentence 1 of the German Value Added Tax Act.